This, I guess, is your basic theater. The average age of an employee is 17, and they don't really care about customer service(this excludes our last concession stand gal, who was nice and not at all zombie-like in her interactions, like the others).
One of the recent times we were there, we were having audio issues in the theater even before the movie started, which my boyfriend went out and told someone. During the movie, the surround sound kept coming in and out, which was really distracting...but we could still hear the film, so we didn't leave). After the show, I hunted down the ONE person working who wasn't driven to work by his/her parent, and told her of the issue and she just said "Oh, she was blowing on the sound card to try to fix it...Thanks for letting us know.". That was it. No apology, no offer to give us anything to make up for the inconvenience. What ever.
ALSO, what is UP with the quality of movie theater goodies these days? The popcorn is pre-popped and shoved under heat lamps, and our pretzel bites bite back because they're so hard and crusty. This is a general statement about most run of the mill cinemas, so I'm not singling out this one...but still. *Sigh*