We love this nail spa and have been there many times. Sadly, we almost didn't go because of the two recent negative reviews with notes about different management. Well, everyone in there is the same as before and between my husband and me we've been to 6 people and they've all been great. They do not leave the massage time to chance or the convenience of the technician (they use a timer) and their product is top shelf. Susan, Tony, Van and Anne are our favorites.