I am a longtime Toast customer & fan. I have spent many a morning waiting for Toast's delicious brunch. Today, I called ahead and was told there would be a 15 minute wait for my 7 person party. When I arrived ten minutes later at 11:00am, I was told there would be a 20-25 minute wait by the hostess with the brown hair in a ponytail. My party checked in multiple times, and almost 60 minutes later we were still not seated. We were told that they had "paused seating" because the kitchen was "backed up." WHY they would not seat people waiting in the 85 degree sun (real feel: 94) when there were open tables is beyond me. Toast, until your staff learns to be more apologetic & precise with their time estimates, I am not sure if you are ready to become a national franchise.