I had to cancel my service when MaidPro charged my card erroneously, as apparently I had been receiving incorrect pricing. I'm still unsure how I, as the customer, was supposed to know I was being charged a lower, incorrect rate, when the salesperson sold me the package. However, without notice, MaidPro charged my card without notification (a much higher monthly rate), and also tried to charge me for back charges (about 6 months worth of cleanings). It was a nightmare working with Matt at MaidPro (unresponsive, rude, did not have a general clue about customer service/ management etc.) Never again will I be using a service that intends to scam their customers.