I am not sure anyone will take my review seriously, but here it is. After being with Wind for several years I needed a service with better coverage. Picked up a brochure from Fido, made notes to ask all the right questions. Brochure promised inclusion of VM etc. Confirmed everything over and over again. Bottom line I was lied to. Apparently the brochure was out dated by a few months. The entire process of not only getting customer service to help with the phone and set up and fighting for what was promised, was a complete and total night mare. I spent hours on the phone. I am now locked in, with a phone I cannot return and reps who could care less. I actually felt physically ill from all of it. How the day started was dealing with bad attitude at the king Street store. I have been a Fido customer for one day. Yes only one day and this has been my experience. Do not do not do not go with these people, they are the worst........
Update...Ok after many and I mean many calls I finally found someone at fido customer service who really listened and cared enough to keep me on line until my issues were resolved. She was fantastic and finally everything has been sorted out. I will say that not everything was exactly what I asked for but close enough. If you have the courage to work through the crap, this company can be fine.....but be careful and ask specific questions and take notes. Keep in mind that this all started because I was lied to by one of their sales people.