I try to be a good guest and provide some feedback that may be of some use. The staff are very nice. The place itself looks clean. Three people offered me cold water to drink. My nail technician was professional and courteous. I offer only a few suggestions where there is opportunity to improve. The technician hit my skin with the drummer 3 times. He handled my fingers a bit rough at times. The finished product is beautiful just what I asked for. The clippers, and nippers are used client to client no cleaning.