I bought a Groupon for a cut, deep conditioning treatment, and style with Cassidy. This salon, and Cassidy, we're very friendly, and showed great customer service. The shampoo include a scalp and neck massage which was awesome. She massaged deep conditioner into my hair, covered it with a cap, then stuck me under the hair dryer for 10 minutes for unto soak in. Once she started to cut and style my hair I could tell that she wasn't very experienced, especially since it took her a very long time to blow dry my hair with a round brush. Unfortunately the hair cut turned out choppy and uneven, and she took off more than I asked for. I usually wear straight bangs, but told her that I would like to start wearing them to the side. She textured my bangs so they were as thick, but didn't trim them at all. She just pushed my bangs to the side, and put a lot of hairspray on them. When I got home and looked at my hair closer I am very disappointed.