Service man was rude and blamed me for the issue he was working on. He was short with me and said I needed a new part and would order it. 3+ weeks later, still no part! I called to find out status and left message, no return call. I called again 2 days later and found out the part wasn't ordered because the warranty wouldn't cover it. They never called to tell me this, just left me hanging! They said it was the warranty company responsibility to tell me, I call the warranty company and they said it was the repair company's responsibility to advise me. Horrible company and super defensive when I complained about the service man's attitude. Call another repairman, stay away from this one.