Fail! Fail! Fail!
I will probably regret this post (much like a drunk dial) later, but the facts are the facts. I had a cosmetic removal procedure done last week and over the weekend my stitches popped open. My daughter was like, "Mom, your boo-boo is bleeding. Low and behold, one of my sutures popped open. Graphic I know, but it is necessary to illustrate the severity of the situation, and to give you a worst case scenario analysis of Stockton Dermatology.
So, I called Stockton Dermatology and the phone service said they wereclosed and you can't leave a message. Also, there was no number in case of emergency except a referral to 911. So, I went to Urgent Care and they tell me they can't help me because I got the stitches somewhere else. Really?!? I will have to review them later. Anyways, I went to the ER and after a 2 hour wait and a $100 copay all ended well.
Next step was to cancel follow up at Stockton Dermatology since I already got the stitches out at the ER. Well here was the nail in the coffin for Stockton Dermatology. You can't reach a person on the phone. They are suppose to open their phone lines at 8am on Mondays, but this was not the case. I called at 8:02, 8:05...( and this wasn't Althea time, this was real and actual time. Anyways, after getting frustrated at the fact you can't leave a message to cancel an appointment I let it go until noon when I tried again. Well, now their phone lines are closed due to lunch between 11:30 and 1p! I get breaks...I get normal business hours, but if you are offering surgical procedures you should offer some assistance in case something happens! I am not asking to have a person pick up on the first ring when I call, but some human contact and acknowledgment would be nice.
In short, since I can't reach you via phone, I would like to take this opportunity to cancel my appointment for today via Yelp.