I scheduled my appointment through their website a few days before, so I could take my car in on my day off. It was very easy, and their website was navigable. I met with Wesley when I walked in, and he was very friendly. I did not wait for the car here, so I didn't see their facilities. Instead I walked down the street to do some shopping, which made the time fly by.
It took about 2 1/2 hours for them to do my 27,000 mile (or approximately) check-up on my 2007 Toyota Matrix. Something minor was wrong with my car (I don't remember quite what it was now), and they fixed that too.
I finished up shopping, so I headed back, and literally, as I was walking in, I saw Wesley put down the phone, and say, "I just finished dialing your number--the car is done!" What perfect timing! He was very friendly, and we chatted about moving and what to do in Charlotte, since we were pretty new to the area at that time.
The only bad part of the trip was the bill--it cost $500 for my car. Yikes!! Everything, when broken down on the sheet, seemed reasonable, and he did explain everything line by line, but WOW! That's expensive!
This is definitely where I will continue to take my car, though. The staff was very nice, and good service can be hard to find!