I really wanted to like it. I really wanted to have a great experience too. I have multiple friends that like the place. It just didn't work out.
My family visited this place about a 12-18 months ago, and it was, to be perfectly honest, trash. The place was one of the only businesses open in it's little strip mall location. That's not the fault of the owners, but it sure don't make customers feel very confident.
The real issue was that the place smelled like the inside of a dead ferrets anus. Now, sure, the dude at the register told us that they were experiencing some toilet related issues, or something was being fixed, but when you're entire place, especially a place that has food out and open to the air, smells like the moldy o-ring of a dead rodent, shut the store down until it's fixed!
The food was OK. Not the best, but certainly not the worst. It's the only place I have EVER been to that makes you buy your bowl (over $10) and then pay an additional charge for shrimp (like $3 for 5 shrimp). If you can't afford the shrimp, don't put it on the menu! If you claim something is "all the meats" and it don't include the shrimp, it's bullshit.
Basically, no décor. No explanation on how things work. It's set up like a buffet, but you pay per bowl, I think.... again, no explanation.