It's safe to say I would never contact ACA Appliance Services again. We were having issues with our refrigerator and I looked for someone who was well recommended. After reading the reviews here I contacted Rick and he was willing to come out later that day.
When he arrived he walked into our house with no tools, opened the doors to the refrigerator, told us we needed a new jazz board (which would cost $300), charged me $65 for this "service" call, and left 5 minutes later. He literally spent no time trying to properly diagnose the issue, didn't take any time to see if it could be any of the other possible causes the refrigerator wasn't cooling properly, didn't listen to us, and talked down to us the entire time. While I'm not an expert by no stretch of the imagination, I grew up with a father who was in appliance repair and know full well that "diagnosing" the issue without actually opening up any of the internal panels and determining if it could be one of many other possible causes is akin to having a doctor diagnose you without doing any tests.
After paying Rick $65 we contacted someone else, who took the time to actually provide a service and found out it was actually a plugged up check valve at the end of the drain, which isn't nearly as expensive. If Rick would have taken the time to open up the back panel of the refrigerator he would have seen this issue. I don't have any issues paying for a service call, if someone does actual work to diagnose an issue, but this was an absolute joke. I've never felt so ripped-off before. Never again.
Edited:
While I appreciate the thoughtful reply, this is not 100% correct. We had unplugged the refrigerator and emptied the freezer, as there was ice coating the entire back and bottom of the freezer and we were trying to get the coating of ice to thaw out. When he was at our house we were not told that it could not be diagnosed unplugged and, without a shadow of a doubt, he did not tell us it could be the drain. Instead we were told it was the jazz board and he would order one and come back to install it in a few days. Feeling uncomfortable with the fact that no tests had been done and the refrigerator had not been inspected, we told him to wait before ordering anything. Upon leaving he gave us an invoice diagnosing it as the jazz board.
It's now seven months later and we never did receive that refund.