I've been to many Pho restaurants throughout the GTA, Grand River, an Durham region and I would have to say that Pho Metro is one of the best in Durham, but definitely mediocre in comparison to many in GTA and Grand River.
Food: 3/5
I ordered their Vermicelli dish (see picture). The noodles were quite dry and the sauce they provided me with lacked flavour. The sugar cane shrimp was very flavourful, however it was unfortunate that it could be consumed in 1-2 bites. The spring roll was delicious and was not oily (a plus considering many Thai spring rolls I order are usually drenched in oil!). The proportion from noodles to meat was quite high - wish there was more shrimp or more pork
I also ordered a red bean smoothie. It felt more like a melted down smoothie than a viscous smoothie itself, unfortunately. I've ordered red bean smoothies from them in the past that were better.
Service: 3/5
I've been to the restaurant plenty of times and the waiters/waitresses have been quite friendly. This particular visit, however, the waiter forgot Pho side dishes (lime, leaves, etc) for my partner as well as presenting our food at different times.
Environment: 4/5
This location is tucked into the edge of Ajax (Salem/Steeles) and is rarely ever too crowded. The eating area and washroom is generally clean. Good place to eat with families for sure.
Price: 4/5
Overall 3.5/5
One thing to note is that they take Vicinity cards. That means you can earn a free pop or smoothie after spending a certain amount at their restaurant :)