I go here all the time. I love their "Kyoto" deal which comes with maki (3 california rolls, 3 cucumber rolls), chicken teriyaki, salad, rice, miso soup, 2 spring rolls, steamed vegetables, and desert. Most of the time they get the correct order, but usually it's a fairly slow service where most waiters speak little English.
One time they did forget my order, while the two people I was with already received theirs. I complained multiple times, but they didn't even bother to come back. I simply shared my meal with the people I was there with. It's enough since the meals are very large. I didn't bother leaving a tip that time, even though the waitress thought I should have. I decided that from then on, I would only do take out. So that usually works for me. The food is cheap, but the service lacks a lot.