I am SO disappointed in this store. We went there 2 years ago and bought a Seally Posturpedic. The bed was great at first, but the mattress has deep indentations now from where we sleep. We contacted Mattress Firm and they had us come in and fill out paperwork that they then faxed in to their warranty department. I was told that I should be getting a call back sometime in the next 2-4 weeks. After 4 weeks, no call back. I called my local store up and they said the guy I filled the paperwork with had been transferred to another store. For some reason, I had to track that guy down because they never keep copies of the paperwork so the rest of the people at my local store where I filled the paperwork out at have no idea what had been done with me. Anyway, I tracked the guy down and he called up the warranty department. Turns out they never actually got the paperwork. So I brought my copy of the paperwork back to my local store and had them fax it in...again. They got a confirmation receipt that the pages were sent and received. This guy tells me it should only be 3 days before I hear back and had no idea why I had waited a month to check up on it. (SIGH!) So 4 days go by and I still don't get a call from the warranty people. I call up the warranty people myself since I'm tired of dealing with the local store. They check up and discover that they did in fact get my paperwork, but that something went wrong when it faxed over (guessing it's a problem with my local store's fax machine) and the pages are illegible. I asked why they didn't tell my local store that it didn't send properly so they could resend it. Apparently, the warranty department receives faxes but they can't actually tell which store is sending in the fax, so they didn't know which store to contact to get the information resent. Grrr. I finally just scanned the paperwork from my home and e-mailed it, then called the warranty to make sure that they got it and that they could actually read it. They did. only it was on the weekend, so I have to wait 3 days from Monday before they call me back. Somebody please shoot me now.