I will start out with the good for the job I had done on 10/13/14. The company is very professional from the moment you call them to the moment the plumbing technician leaves. Paul M. was friendly and finished the job quickly to change a leaking kitchen faucet.
Why did I remove three stars if the service was good? $296.65 to replace a customer supplied kitchen faucet that was leaking. I accepted their pricing because I needed the faucet fixed immediately and it was leaking bad, but they are way too high. I had already gone out and bought a new kitchen faucet. The invoice comes with two charges already printed on the bill/invoice: $15 Fuel Charge and $7.50 Miscellaneous Supplies. First you are paying for 5 gallons of gas at the current $3 average per gallon. Second, is the misc. supplies fee, what supplies are included for this $7.50? Then we get to the price of $274.15 to replace a faucet. The job took Paul M. just 30 minutes to complete. That means I paid an hourly rate of $593.30. Changing a leaking faucet is not worth a total of $296.65. Paul did give me two flexible water hoses and replaced the old ones (there was nothing wrong with the old hoses) for free, but when you are paying $296.65 this is not a freebie. This was a nice gesture, but does not make up for such overcharging. I would recommend calling around or use a handyman for simple plumbing jobs to save some money.