I am kind of surprised by all the 5 star reviews on here because I didn't think their pho was that impressive. It was good, but nothing amazing. I actually thought the broth was a little bland. I couldn't detect any of the spices I am used to (anise, cloves, ginger). I am not an expert on what is authentic by any means but I just thought it was somewhat tasteless. Noodles and meat were very good, though, so I still enjoyed it very much. We didn't try the spring rolls but I did get an egg roll and it was pretty tasty and came with a good sauce. The hubby got an order of the chicken wings. They were very meaty and cooked perfectly. But again they were pretty bland and had no seasoning whatsoever on them. I know in a Vietnamese place I wasn't expecting Buffalo sauce but they usually put some kind of spices or marinate them in a fish sauce or something like that.
The service was very friendly and welcoming. It is not a fancy place by any means but it was clean and decorated in a cute way. I am pretty loyal to pho da lat up the road and I didn't really taste anything at the Spring Roll Factory to make me switch but I think I would probably come again for takeout because they are cheaper and closer to my house.