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Statements

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2017-10-09T00:00:00
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3
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rev:text
This store is in a nice shopping plaza with several places to eat and relax. That being said, I am disappointed with my experience at Fleet Feet. First of all, I have been running for over a decade, have done many races including a few half marathons and a marathon. I have had foot assessments before but it had been about 4 years since my last one so thought it would be a good idea to see what changes had happened. My friend came along for her first foot assessment and first time in a running store. The sales person started out being helpful and cordial, even assessing my feet. However, once she realized that we probably weren't going to buy anything, we were just shoe shopping, she was rude, and she refused to evaluate my friend, who really needed the assessment. She told us to come back another time when we were absolutely ready to buy shoes. Well, after writing this initial review, the store manager emailed me. She apologized, and while she backed up her employee (which is a good thing), she admitted that the employee should have performed the assessment on my friend as well. She said to come back and she would make sure my friend would be assessed. So they are probably 3 out of 5 stars (bc i can get quality shoes online cheaper than what they regularly offer, and they are a 30 minute drive for me)
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