My rep Kirk was awesome, I filled out a request after hours and he called my first thing the next day to replace my windshield. He kept in touch while having my inspection done with my insurance company and promptly scheduled once it was approved, he even offered me a rebate or windshield protection I wasn't aware of, most of these companies that offer rebates or incentives wait for the customer to ask about! My family owns a service company with many trucks and this will be our new place for repairs!