As a frequent customer at Cheesecake factory, I am rarely disappointed in my service. However, today I was extremely disappointed in both the service and my meal. For starters I always order fresh strawberries as an appetizer. The waitress looked at me like I didn't know what I was talking about and gave me a look of confusion. Next when the strawberries were served, they were very old looking. Just looking at them you could see they were mushy and past their prime. I took two bites and pushed the plate to the end of the table. These strawberries should have never been served!!! I blame the chef for this one and the server saw no problem with them and challenged me when I brought this to her attention.
My salad came next and lacked some very important ingredients such as apples. I blame the chef for this one too. When the waitress came back to the table and asked how everything was, I informed her that I was not happy with the strawberries, at which time the waitress got very defensive and told me that I didn't order them the correct way and she didn't seem at all concerned.
I also had a take out order I had placed at the beginning of my meal so she could have it ready for when I was done with my meal. When she brought the bill I asked for my to-go-meal and she said she completely forgot! I then, had to sit there for an extra 15 minutes and wait for her to bring me this meal.
I am not one to write bad reviews but I couldn't believe this service and quality of food (strawberries). Not only did she challenge me as a customer but she challenged other customers as well when they weren't happy.