The food was okay (the patty tasted okay but was dry as hell), but the staff experience was abysmal. The guy at the register spoke barely above a whisper and I couldn't hear a thing he was saying, nor did he seem to be able to understand me when I was asking how much certain things cost and he kept entering the wrong items into the register. He may have been a trainee, which is tolerable and understandable, yet I still couldn't hear anything he was saying.
Still, I was polite and courteous.
The ice king of a supervisor(?) stepped in to take my order in frustration, entered the wrong things (left over from the previous guy?), and I asked why a plain kid's burger and a plain cheeseburger and a side of bacon were $17.60, thinking something was ordered wrong or that combos were entered by mistake. He walked away and said that it had already been ordered if wanted to know the prices I could check the receipt on my own. Wow.
For the record, I did check the receipt once I got to the table and, yes, both items were entered incorrectly--similar to what I ordered, but more expensive versions (i.e. a child's plain burger with a side of bacon was entered as a more expensive Western Bacon burger; a plain cheeseburger was entered as a more expensive 1/2 lb Original).
I just didn't have the energy to deal with resolving this or turning this into a thing right there. I just wanted to eat and go home.
There was also a large pile of swept-up garbage sitting in the middle of the floor, unattended to, which was unappealing to have to eat next to since half the seating area was blocked off with paper signs and chairs and there was nowhere to eat except next to the garbage pile.
Never having been to a Carl's Jr., I was curious to try it but now I'm mostly irritated at myself for not walking out when I first started ordering. The experience in this location was a huge turn-off that tainted any enjoyment I had from the (expensive) food.