I just got off the phone with a man, I can't remember is name ;/, but he was very nice and helpful!!!! I called another repair company right before and right off the bat he want dot charge me $100. However when I called Door Tech Garage doors the man asked me to explain to him what was going on with the door, I explained what was happening, in very poor term btw, but he knew exactly what I was talking about. I also explained to me that it was very simple to fix and he would hate to send someone out and charge me for it when I could do it myself. He asked me to send him some pictures of my garage and I did, when I called back he explained to me exactly what was going on and how to fix it. He was extremely patient and kind. What great service!!