I moved from Phoenix to Seattle May of 2016.
After reading reviews and obtaining competitive quotes, I decided upon Lifetime Moving. Setting up my move was a easy with good follow-up. Other than a few larger items (platform bed, dresser, side table, keyboard, small PA system), I packed, sealed, and numbered the 20+ boxes myself. The day of the move, I was contacted by the moving crew of their scheduled arrival. They were on-time, quick, and efficient. One of the movers had a few crass jokes I could've done without. Before signing final paperwork, I did a quick sweep on the condition of my home and discovered a nasty dent on one of my bedroom doors, door frame, and wall. Both the mover and I documented the damage and I was assured that a claim would be filed. I arrived in Seattle and within a few days the moving crew contacted me to schedule the arrival of my belongings. Again, on-time, quick, and efficient. They were even flexible in removing their shoes inside of my new home. All items arrived in the same condition they were packed so I was extremely satisfied.
Now, the claims process.
The claim was filed and I was contacted via email with the instructions on how to proceed with the claim. I submitted the required paperwork along with photos and details of the damage by regular mail, as instructed. About a month later, I received an email with instructions to send a second letter by regular mail stating that I would like to continue with the claim, which I submitted. The dollar amount offered to repair my wall, door frame, and door was $75. The instructions, if I accepted the $75, required me to sign and notarize the claim document and submit by regular mail. I found the dollar amount to be unacceptable so I wrote and mailed a letter rejecting the dollar amount and submitted the price for the door and installation. Last week, I received an email with the final offer of $105 for the damages done to my Phoenix home, hence my review. After reviewing my Order for Service and Bill of Lading the only documentation that I found was only related to household goods NOT property damage.
The move itself was good however, the claims process has been long and inconvenient only to end with a result I find lacking in excellence.