EVERY SINGLE TIME I HAVE GONE I HAVE WAITED AT LEAST AN HOUR. I have been a PT there for 1-2 years. I see them every month for pain. This month a asked Annette to discontinue one of my meds because it wasn't useful so I didn't want it. She asked me if I took them all, which I replied no. So then, even though it was over a month, she said in order to get my NEXT MONTHS prescription, I would have to surrender the remainder of the unused pills. I agreed, even though I disagreed. The following day my husband and I made another trip to the clinic only to be told we had TO WAIT again to see her. The clinic was full, and we knew we were about to WAIT again for another hour. We talked to the receptionist, explaining that we already paid and waited the day before....no help. We asked for the MGR...no help, only more frustrating with their confusion of their procedure for this. We asked if we could destroy them to speed things along. No, the ONLY solution was to sit and wait. My husband was so frustrated he raised his voice and cursed at which point, we were told to leave and I was discharged as a patient. Now I do not have pain meds for the next month, but they do not really care about the patients there...we are only a number and Annette always acts and looks exhausted and "put out" every time I saw her. Move on if you are looking for a good pain doctor.