I'll just start out by saying that I've been here several times, and while the food has always, always been spectacular, I had a bad experience on my last visit because of the service. But I have never seen a management team respond so enthusiastically to make things right.
They have earned my loyalty because they not only say they care about service, they really mean it. If you think a good restaurant or hotel never has any problems, you need to get out more. The true mark of a quality restaurant is how they deal with problems when they happen (because they always do).
Regarding the food, you'll be able to enjoy some traditional Spanish tapas, but there's always a creative twist that doesn't disappoint. Even something as straightforward as sliced ham is special when prepared properly. Bread with tomatoes - boring? Not at Jaleo! I recommend ordering the anchovies and eating those with the bread.
But by far, the tapa that gets the biggest reaction are the Croquetas De Pollo, which are served in a shoe. Look funny, but taste amazing.
PROS
- The gin and tonics really were the "best I've ever had." They were perfectly balanced cocktails - most people would have a hard time even tasting the gin.
- Virtually every dish on the menu is amazing - the patatas bravas, the gambas (shrimp), the jamon, the Croquetas De Pollo.
CONS
- Hard to get a reservation on most nights
- The menu can be intimidating - ask questions or get a tasting menu (see below)
TIPS
- Order the tasting menu. Don't worry about specific dishes - they'll bring out course after course of amazing food.
- If you drink beer, try the Estrella Damm - it's clean and crisp, like a Japanese beer but with more flavor.
- The location in the Cosmopolitan is perfect if you are going to have drinks in one of the hotel bars or go out for an evening at Marquee Nightclub.
- Fridays, Saturdays, and Mondays are the busiest nights (aside from special events or conferences).