So I was back and forth for leaving a review and in the end I feel at least some of the story needs to be told. We have travertine tiles and there was a topical wax left from previous owners that needed to get stripped. Needless to say this was a tough job. There was some hick ups along the way, but the true character of the owner shined through. For everything that happened, and details of that are not important, the owner got 10 stars for top notch customer service. I gave 4 stars due to what happened balanced with excellent customer service. The important thing is with all that happened i am not scared to refer them or use them again and hope to do business as needed in the future.