We went in early in the morning for coffee and a cappuccino. The coffee was piping hot, but they didn't give us a cup sleeve so you couldn't hold the cup. Also, no napkins or stir straws at all. The cappuccino was just warm caramel syrup and was only about 3/4 full in the cup. The speaker system was so static that we didn't understand anything that was said and we couldn't see our total on their order screen. Not the best morning at this location.