This branch sits at a very busy intersections on the SWC of Tatum Blvd. & Shea Blvd. in Paradise Valley. The lobby is very big and very bright, floor is very shiny. And yet, on a busy Friday afternoon during lunch, there were a lot of personal bankers and yet there were only 2 tellers helping you at the lobby and at the drive-thru. The branch has 3 drive-thru lanes, 2 for ATM's and 1 with window teller. There are 2 separate teller ATM's for after-hour business from a separate entrance where you have to use your Bank of America Debit card for entry. Overall service was okay, but I waited for about 10 minutes before I was helped. Not coming here again if I don't need to.