It was hard to get any help and when you eventually get help they end up trying to sell you things you don't need and manipulate you to thinking you need all this extra stuff. For example all we wanted was a couch. We were told it would have been cheaper to get the set with the two tables and a lamp! Thinking back and forth on it didn't seem right. We finally read the fine line back to the sales rep and told her we didn't need to get all the extra stuff and it was apparently cheaper. Her response was "oh I didn't know sorry". We eventually got what we wanted but we it seem like we had to fight our way to really get what we wanted. I felt like we were at a car dealer ship the whole time we were there! Reading the other reviews I'm hoping I get my order on time with everything in tact!