I will start out with my first experience with this company which left me unsure, but then lead to a positive experience....
My Samsung refrigerator went out a week ago, the first experience was with a technician lowe's sent out to fix my fridge, he gave me False information on what I could do with my fridge, he told me the compressor was out and since the fridge was only 45 days old I could refuse service and lowe's would just give a new one, and he also said there was 70-80% chance the compressor would go out again, AND if I chose to fix it, it would take 1-2 weeks just to order the new part...leaving me frustrated and of course just wanting a new fridge, so I called lowes and that wasn't the case. They said I couldn't refuse service, they don't replace major appliances after 30 days. Repair man had already left, lowes told me they wouldn't reimburse my food loss without receipt faxed to them.... Who keeps grocery receipt !?! And I would have to call back the following day to make sure the service tech (appliance rescue) ordered the part.... Really?
So what ended up happening, was my husband (who is deployed) called lowes and raised all hell. Which expedited the ordering of the part. Then they made an appointment to come service the fridge the following Monday, then called that day and cancelled 30min before having to be at my house, when I had to arrange someone to be there while I was at work... So I rescheduled for 2 days after.
They sent a guy named Jace to fix my fridge. He was very nice and understanding of my situation/frustration. And reassured me it would all be ok. He was very knowledgable and good at his job, and my review was mostly for him, I would highly recommend him, and try to request him again if I ever need anything. Thank you Jace! For finally fixing my fridge!