It took 2 tries to get my old PS3 up and working, but they got it. The 2nd try didn't cost me anything, but I did have to bring it back a 2nd time. I took it in for a disk read error (wouldn't read any disk) they said they replaced the laser... took it home, it worked when I tested it... the next time the miss's tried to watch a blu-ray......same disk read error. So I took it back, and now we are on try 2 at no charge for the 2nd