This is the THIRD time I have gone into this Kohl's and gone to the customer service counter to pick up an online order. If you work in customer service you should probably be nice to the customer. Metta (the woman working there) was incredibly rude to me ALL THREE times. I understand people have bad days or aren't in the best mood always but after the third time there is no excuse. Otherwise the store is great. Well laid out and clean.