Met with Craig for a vehicle I saw online on a Friday afternoon. Craig was wonderful, but his manager (Ted) insisted on speaking with me before I left the lot. Told them I would not be purchasing the first vehicle I had seen and would be out of town for the weekend. Received a nice email from Craig thanking me for coming in, but Ted left me 5 voicemails between Saturday and Monday. The following Tuesday I negotiated a deal with Craig (and Ted because he insisted on speaking with me again). They faxed buyers order to my bank, and on my way to pick up the vehicle they called to inform me they sold it. (Literally between a time frame of 2:00-5:00.) I hope they got the extra $300 they negotiated because they will not receive my business, nor my family or friend's business because of this terrible customer service experience.