I've been perusing all the other reviews and it looks like everyone else had a pretty good experience. I wish I could say the same. My friend and I stopped in after the gym to grab a sandwich and a wrap to go. There were two tables occupied and the people at the tables were finished up with their meals. When we ordered our food to when we got it, no other patrons walked in and no one else was served. We waited 27 minutes for one chicken salad wrap and a tuna melt. I assume both salads are made in batches and could have been assembled quite quickly. Even if not, that's a ridiculous amount of time. If that's how long it takes for a sandwich and a wrap when the establishment is basically dead, I would hate to see how long anything takes to come out when you're busy. Also, someone sitting at a computer that worked there told us where to find the bathroom key and when we told him how long we had waited, he told us they had been busier earlier. He could certainly tell they were dead from when we had arrived and should have went back to the kitchen to check on our food to see what the hold up was, which he did not. I wanted to like this place so much!! Maybe it was just an off day. The food was good, but with so many other options in downtown Phoenix with much better service I'll take my business elsewhere.