While the food is acceptable, this restaurant is ill-prepared to handle large crowds. The restaurant refused to seat my family and I on two separate occasions because of insufficient staffing. In both instances, my family arrived 30+ minutes before closure. On the last occasion, the waitress told me they were no longer seating customers due to a party of 18. When we told the waitress we didn't mind waiting, she still said no. When we asked to see the assistant manager, she seemed irked when I told her it was customary to service customers who arrive during posted hours. The manager made it quite clear through her demeanor and attitude she was more interested in maintaining established business hours than serving customers. When I talked to the restaurant manager the following day, his attitude was also less than stellar. Though he took my contact information and promised a prompt reply, he never called back. By all accounts, The Counter appears to be a restaurant that became an overnight success - a proposition that appears to mean they believe the supply of new customers will offset those who don't come back.