This review is loooooong overdue. Just thought of writing today because i was browsing at my phone and saw the horrible pictues of their products in our home. Me and my husband chose Bugsy's 3 or 4 years ago because they look promising in their advertisements. I called them 3 Times in three different occassions to fix our shutters and charge me $50 every time they come in to fix it. I guess with the 25 years warranty that they offer, you still have to pay for their trip each time they come to your house and fix it. It's such a hassle calling them, making appointments, and paying the $50 each time they come! What a waste of time and money! I shouldn't be doing all of these things and paying them trip fees if they stand to their products.
One time, I was just watching tv and all of a sudden, I was frighten from the sound of the slats of our shutters falling! They fall off even without even touching them! Wth! I definitely would not recommend them to anyone! I hope they won't find my real name nor my husband's because like one of the reviewer's said, she received a letter from the CFO telling her to change her review.
It's annoying and got tired of it, found a new shutter company and have all my shutters replaced and couldn't be happier!