I have nothing but positive things to say about the Phoenix location for Black, Starr and Frost. I initially visited the store to have a ring that I have recently inherited appraised. Mark Skarupa performed the appraisal and I was so impressed with the service that I asked Mark to design a custom necklace to match the ring. Mark did a fantastic job creating the necklace at a very reasonable price. I would highly recommend this store to for all jewelry needs!