One star is more than generous here. My husband and I wanted to purchase internet service and received 45 minutes of run around instead. When we spoke with Gavin on January 3, we wanted a speed fast enough to effectively power an Amazon Fire stick. We were told that the speed we wanted was only available if a technician installed it at a cost of $100, but this wasn't required for a slightly slower speed, which we could self install. Since the slower speed would still be effective, we choose that option. Clearly Gavin wasn't expecting this. He vanished to a back room for a good twenty minutes and when he returned, informed us that there was going to be an additional $45- even though we would self install. At that point, we heard enough. If you be honest with us from the first, why would I trust you at all? We left empty handed and won't be going back.