I was so excited to enjoy a fun outing here, but the experience was very underwhelming. Everyone working there is very nice and charming, but the ambiance wasn't enjoyable and overall the food was so so. We came in on a Saturday afternoon with a reservation, and were seated at a small cramped table. Everything inside is close together and crammed together - it ended up feeling really claustrophobic. The acoustics make it much louder than normal restaurants.
We got the multi tiered food platter with scones, sandwiches, and desserts plus two tea pots. Our tea was served and the server said to let them steep for 5 minutes, then 30 seconds she was back pouring them. One of the tea pots spilled all over, which she said they were trying to get rid of those ones (trying, really? you can just do it), and she didn't clean up any of the big puddles left behind. The sandwiches weren't anything special, the desserts were average, but the scones and jam was good.
The outside of the tea room is much more charming and open than the inside. Perhaps on a weekday the experience is more enjoyable when it's less crowded. If I find myself back in the area and in need of a snack, some scones seated outdoor would be the way to go.