My hard drive died - yes, the one with 12 years worth of home videos and photos of my 4 kids. I used 2 different software applications to try to save the data, but it didn't work. When it became impossible to mount my hard drive, I did some research and decided to take my hard drive to Desert Data Recovery. Nicky was awesome to work with throughout the process! It took about a day to diagnose, then Nicky walked me through the options including the pros and cons of each. I went with the safest approach which was the most expensive to increase the probability of full recovery. Nicky provided me with daily email updates which gave me a lot of peace of mind. By the time it was done, Nicky and team were able to extract everything from my old hard drive. I didn't lose a video or photo! Invaluable service and awesome experience all around! I hope I don't get into this situation again, but will definitely go to Desert Data Recovery if I do. Highly recommend!