It really says something about an establishment when even after almost an entire year, a customer still feels compelled to write a negative review.
The initial interaction with Savas was a positive one. However, upon needing to return for a simple upholstery repair (as per our contract), Savas canceled multiple times and didn't offer, nor fill the request for, a loaner vehicle. Furthermore, he didn't extend the common courtesy of reimbursing me for my 40 mile drive multiple days in a row until I suggested that it would probably be an appropriate business decision.
Clearly, Savas had no regard for customer satisfaction having earned his commission once I signed on the dotted line.