The vets, techs and receptionists at Downtown Animal Hospital love animals and treat them very well, but they could learn a lot about treatment of pet owners. I was very unhappy with the way we were treated by the vets when we decided not to continue exploring very costly procedures for an untreatable illness. We were also very surprised when given the final invoice since it was $500 (30%) more than the estimate.
The convenient hours and location of this clinic are unbeatable, and the ability to get an appointment on short notice is definitely valuable.