It's a chain - yes, but a consistent and well-run one...which means it will likely clean up here in a suburban strip mall in suburban Charlotte. The location, layout and footprint are terrible - as noted in prior reviews. But, the host and wait staff are exceedingly polite, and both the interior and patio set a relaxed tone.
The Ted's in Indianapolis was a favorite of our family of four in the early 2000s, and we were anxious to see how the concept and food stood up now - after we became jaded from two years in San Francisco. Turns out we still really like Ted's. The pickled cucumbers (which are not completely either of these two words, but exponentially better than both) served as a starter remain wonderful, the burgers (particularly bison) are outstanding, and the salmon and chicken are nothing to sneeze at. The bison meatloaf is amazing - if you're considering it you should order it.