We arrived on a Sunday afternoon. The check in line was extremely long, however, my mother is wheelchair bound and the concierge immediately approached us to come to another window to be assisted for check in. Although, we wouldn't mind to have waited with everyone else, we appreciated the extra help.
When we got to our room, we were pleased with the size of the room. There were two televisions, two telephones, automatic window shades, a nice huge big bathroom with a separate shower and bathtub, two sinks, marble bathroom floors. The part of the room that was carpet was disappointing. The carpet needed to be cleaned, as it was dirty.
We decided to get ready and hit the city...we proceeded to the lobby and w-a-l-k-e-d all around the hotel to find our spot to gamble. Although, we didn't win millions, we had a good time. With many people smoking, it wasn't apparent. The fresh/scent in the air made the gambling area pleasant.
The kids decided to hit "The Lazy River" and immediately were disappointed, as there is a fee for getting an inner tube.
Since there is a daily Resort fee ($25.00), this fee should cover the inner tube cost. Oh, you do get a "free" inner tube when you pay for a cabana...for a ridiculous fee!
When we got up and out of the room for the day at 9:00 AM, we made sure to take the "Recharging IN Progress" off the door, so the maid could clean our room. When we returned at 4:00 PM, to get ready for the evening our room still wasn't cleaned. I'm not sure what time the room was cleaned, as we didn't return until 12:30AM. When I woke up in the middle of the night, I could not see the clock from the bed, as it is on top of the telephone facing towards the ceiling.
We were really disappointed upon our return to the room, as we had left overs and when we opened the refrigerator, there was no place to put the food. The refrigerator was already stocked by the hotel with drinks. If one of us moved any items, there would be a re-stock fee!
We had to use the pull out couch and it was apparent that since the couch was placed there, it has not been vacuumed underneath. There was enough trash, if or when cleaned it would take up a trash can.
The next day, we stopped by Starbucks for our morning coffee, as there is not a coffee pot in the room. I saw one of the hotel employees and asked if there was a comment card. I was told "we don't have those, and I could speak to a manager." This is why I am leaving my comments on Yelp.
CONS:
No coffee pot
No inner tube, should be part of "Resort fee"
Too long to service room
Carpet needs to be cleaned
Carpet under pull out bed extremely dirty with trash
No additional refrigerator for personal use
Clock unable to see when in bed
Lion Exhibit closed and lions moved to an offsite, where you have to pay a fee to see them.)
PROS:
Enjoyed fresh smell of hotel
Easy check out