I usually haven't minded visiting Sam's. Especially for diapers, wipes, body washes and what not. I even picked up my contacts from them for the first time a little while ago. I find decent prices on shorts for my husband.... I even come back when they accept VISA debit cards, but not VISA credit cards.....(?)
Unfortunately, I think I'll be using them less now, and probably will not renew my membership in December.
A few weeks ago, a girlfriend and I went on a hunt for engagement rings... She wanted ideas on styles to give to her boyfriend, since the topic had come up between them recently. I, was also looking for a new diamond piece. We had been to several stores that day, both unsatisfied with what we had seen..... Sam's club just came up randomly.
I have passed the blonde woman who usually handles the jewelry counter many times, since it is right by the entrance of the store.....This woman, is not my favorite. She always seems to have a mean mug on when you walk by.......when she decides to make an appearance.
Her name tag says "Sassy", when something crude would be more appropriate for her. Not only did we have to wait around for someone to even assist us, when she came around, it looked like she could care less about my friend looking, or myself wanting to make a purchase.
Asking to see pieces out of the showcase was even worse. I was waiting for an eye roll to go along with her sighing, and huffing and puffing.
Not cute, not impressed. Aren't you in the customer service industry...?
If I didn't have any self control, I would have asked her if there was an ""effing"" problem.
Even worse, I send a very detailed email to Sam's customer service, including the store number and employee name, along with the situation.. And they respond with asking me what store, and what employee it was....
HELLO?! Did you not read the novel of an email that I sent?
No response as to if the situation was even handled.....I was given some phone number to call, and re-complain.. Shows how much they want your business.
I think I'll be looking at Costco for my "bulky" needs.