Why can't I rate it zero stars? I waited for my lunch special bento box for 45 minutes while my friend tried to eat her meal very slowly in front of me. They asked me numerous times what I ordered and twice brought me a meal that wasn't mine. No discount, just an apology when my food finally came and they still have the nerve to automatically charge a 10% gratuity on the bill. If I had my choice I certainly would not have left a tip and in any decent restaurant my meal should have been discounted or comped. Pathetic. I will never go back.