Shout out to Mark for being SUPER helpful!
Went in to transfer an existing number/line from ATT. Waited only a few minutes before Mark came to help us. Things hit a snag when we realized ATT put a lock on my fully paid off iPhone.
Mark not only knew exactly what to do but even had the customer service line for ATT memorized and walked us through the whole process. He knew the shortcuts to bypass the obnoxious automated response service and get through to an actual person Asap and he knew the correct lingo to get the phone unlocked asap. Even with the road bump we were in and out in about a half hour. Which is incredible for what I thought was going to a serious process but mark made it simple! Thanks again!!