When my beautiful kitty passed away, we were devastated. I visited a few websites and decided for Pets at Peace based on a friend recommendation and the clarity and beauty of their website. Kat on the phone was wonderful, professional, and thoughtful. We took our kitty to their Queen St. location where I met her. She was wonderful throughout. There was no pressure to buy the most expensive or fancy service. She answered all my questions without rushing and with a sensitive and sweet yet very professional demeanour. The location itself is lovely, elegant and with a deep & beautiful sense of peace. I felt well taken care of from the moment of arrival and throughout the whole process.
My kitty's ashes were available in a timely manner as explained by Kat. They were given to me in the urn of my choice nicely packed in a pretty box, with the certificate of cremation plus a super lovely sympathy card handwritten by Helen. His blanket was returned to me tied with a lovely ribbon
Helen was prompt, clear and thoughtful in all email communications for setting up my kitty's memorial page.
I can only say that the service we received was one of the BEST customer service experiences I've ever had. The warmth, professionalism and thoughtfulness were incomparable. I was so thankful to have gone to Pets at Peace and to have them taking care of my beautiful furry baby.