The whole team at this location is beyond fantastic, knowledgeable, friendly and it is immediately obvious that they really care about their customers and take pride in their work. I was here on a busy Saturday and it was refreshing to see that many customers upon walking in were immediately greeted by name, which kind of made it feel like we're not in this huge city of nearly 5 million. This particular Saturday was "Beach Day" and all staff were in Hawaiian shirts, perhaps a positive way to deflect this uncomfortable heat we are all currently suffering through.
I do not wear glasses, but have twice over the past 3 years been in this location with my SO to help pick frames. Both times the staff went above and beyond expectations and while I wasn't the customer it was memorable and I think deserves a post here for anyone who needs help in making a decision between this location and any other local competition. Last time, the fit wasn't quite right and the glasses has to be returned. This is annoying of course but the staff was gracious and corrected it as quickly as was possible.
As you can imagine standing around to wait for eye appointments to happen when you're only there as fashion council can be honestly boring after you've reviewed in detail all the frames on both sides of the store to note favorites, and finished reading the top 100 posts on Reddit while checking to see if anything interesting is happening at the T-mobile store across the way (one poor guy was manning a booth outside the store in 110 degree heat) . While it was busy, and I wasn't even a customer, the staff was still chatting me up and I had a nice talk about eye-strain after I mentioned my work habits. Such nice people. I didn't expect to learn anything, so that was great.
If and when I do need anything vision related I know exactly where I will go. The team here is wonderful.
Totally kind of unrelated, but I can't NOT mention this - In the late 90s in upstate NY my High School 'party house' had a couch that was made from a discarded ~500 lb Pearle Vision building sign that friends found behind a strip mall that was being renovated. It took 3 guys hours to get it loaded into the back of a pick-up and dumped in the corner of a gaming basement where we all would sit on it every weekend and drink really bad cheap beer while listening to punk music. It was good times. If my friend's parents haven't sold the house I bet the sign is still down there.