Horrible experience on a Monday night. Came with my family for our last dinner of the holidays. The food was excellent, always is, but the quality of service was horrible.
For starters, they didn't honor our reservation and made us wait 30 mins to be seated while others who arrived after us were seated before. After that it was just slow service - mainly the kitchen/bar at fault, often with our table being served after other tables that were seated after us.
The final insult was the table next to us receiving a complimentary desert to apologize for the slow service, yet we weren't comped anything.
Full timeline is as follows:
6:15 - reservation
6:45 - seated
7:00 - drinks served
7:10 - bread came to the table
7:25 - soup arrives
7:50 - food arrives after the table next to us was served first
8:15 - table next to us receives a complimentary dessert for slow service, despite being seated at 7:00
8:25 - bill comes
8:35 - out the door